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How
long will my pin
badges take to
arrive?
[back]
Pins
are despatched 2-3 days after ordering.
This
means that your Joy Bears™
will be making you smile within.......
-
7 days if you live in the UK.
-
14 days anywhere in Europe.
-
21 days anywhere else in the World.
If
your pins haven't arrived, please visit :
How
many badges do
you
issue and
when?
[back]
A
new Joy Bear™ is issued on the 1st of every month.
Collectors
Club members receive these pin badges automatically upon
release.
Guests
can pre-order and have them reserved, via paypal, at any
time before the release date.
Future
realeases are displayed on the "coming soon"
page, with their release dates.
 ™
 ™
All pins that remain after release date, are issued for general sale,
via :
How big are these
badges
?
[back]
The Joy Bears™ are 30mm tall
and 30mm wide at the extremes. This is 20% larger than the
industry
standard 25mm pin size, and ensures that the pins are both visible and
also visually appealing.
How
do you help
others?
[back]
The Joy Bears™ actually do live their slogan "every
one is special". Support and Compassion is displayed at
every opportunity. Please visit the pages why
joy and charity for more information.
How are The Joy Bears™
created
?
[back]
Elizabeth's original artwork is sent by plane to China,
where colours are matched to block colours.
This is sent by email to the directors. Elizabeth either amends or
agrees with the predicted colours and the factory receives permission
to create a mould.
The manufacture is booked for The Joy Bear™ to arrive as
a scheduled release on a set date.
The Joy Bear™ artwork appears on the coming soon page, customers have a chance
to
pre-order. Upon manufacture, the design is stamped out of 30mm square
pieces of
steel. 10,000 pins are stamped out and then the factory, upon our
instructions, breaks our mold so it can no longer be used. These
stamped out bears, then have a pin, heat
welded to the back. The pin is held in a clamp and each badge travels
down a conveyor.
At this stage, all pins are just plain silver or gold colour.
Each pin passes slowly through a team of enamellers, each of whom hand
paints a tiny part of
the pin. In this way, each tiny enamelled section (for example flowers)
is perfect.
Pins pass through a dryer before reaching a "Check Manager".
The Check Manager accepts or discards every pin (Only about 10 or 12
out of 10,000 are
discarded). Pins are packed carefully and sent by plane to the uk,
where they are held until the release date. Immediately upon the
release date, club members and customer pre-orders are posted. The pin
artwork is removed from the coming soon
page.
The pin is scanned and uploaded to the to the collection
page for general sale.
When all 10,000 pins are sold, The Joy Bear™ is retired, is no longer available and
will be displayed
on the retired page.
How are problems dealt
with?
[back]
The Joy Bears™ guarantee is implemented " Joy Guaranteed or Your Money
Refunded."
Simply email customerservice@thejoybears.com
and you
will be delighted!
How do I get
involved in the joy bears
brand?
[back]
The Joy Bears are available for commercial exploitation / enjoyment,
please visit licensing
for more information and email trade@thejoybears.com
for prompt
attention.
Excellent licensing or wholesale rates
are offered to distributors and retailers, please visit trade
for more information.
How
do I wear a
pin?
[back]
Each Joy Bear has a sturdy pin welded to the back, and comes with a
secure butterfly clasp. Every pin badge is secure and wearable and
unlikely to ever work loose.
Submit a
Question?
[back]
Submit
your question to us at directors@thejoybears.com.
We will answer promptly and include your question on our faqs page,
where it can help other people.
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